Shipping policy

Yalana Fragrances

At Yalana Fragrances, every order is prepared with care to ensure your fragrance arrives beautifully presented and in perfect condition.

 

Processing Time

All orders are dispatched within 1–3 business days. During launch periods or high demand, dispatch times may be slightly extended, but we always work to ensure a smooth and timely delivery.

Shipping Within Australia

We ship Australia-wide using trusted courier partners.

Delivery typically takes 2–8 business days from dispatch.

Please note that delivery times may vary depending on your location. For customers in rural or remote areas, including parts of Western Australia, shipping can take up to 10-14 business days.

Once your order has been dispatched, you will receive tracking details so you can follow its journey.

 

P.O. Box Shipping Restriction

Due to the alcohol content present in our fragrances, we are unable to ship orders to P.O. Boxes or parcel lockers. This restriction is in place to comply with carrier regulations governing the transportation of alcohol-based products. 

Please ensure a valid residential address is provided at checkout. Orders placed with a P.O. Box as the shipping destination will be placed on hold, and our team will reach out to obtain an eligible delivery address before your order can be processed and shipped. 

We apologise for any inconvenience this may cause and appreciate your understanding.

 

International Shipping

Due to the alcohol content in Eau de Parfum, international shipping is limited and may require special handling. We are working towards offering international delivery.

 

Delivery Issues

 

If your parcel is delayed, missing, or arrives damaged, please contact our customer care team and we will assist you promptly.

Customer Care

For any shipping enquiries:

📧 hello@yalanafragrances.com